Your Visit

Centre Map

Find your favourite store or discover somewhere new to eat. Whatever you’re looking for, you’ll find it on our centre map. To download click here.

Car Park

Our car park is easily accessible and has 350 spaces available 24 hours a day. Please visit our Getting Here and Parking pages for more information.

Customer Toilets

The centre toilets have now reopened and will be open from 9am to 5pm Monday -Saturday & 11am-5pm on Sundays. We are however limiting the number of shoppers who can use them at any one time; as such, you may need to queue, and there may be a significant wait at peak times. We will also need to close the toilets periodically during the day to enable our cleaning staff to undertake a full clean. Disabled toilets are also available to those with Radar key access.

Family Facilities

There are specially designated car parking bays for customers with small children, as well as lift access to all floors. We have baby changing facilities located on level one and Debenhams also have a parent and baby room located next to their toilets on their upper level which is also suitable for breast feeding.

Free WiFi

Free WiFi is available across the centre using Free Runner. Find it when you log onto the Internet using your smart phone or device. Set up an account and enjoy free Internet access at Friars Walk.

Amazon Lockers

Amazon Lockers are now available, located on the Ground Floor by the lifts between the car park & the bus station.

The Amazon Locker’s name is WALSH

Disabled Access

We aim to provide an exceptional service to all of our customers. We offer a number of facilities including designated parking spaces, accessible entrances, passenger lift facilities, accessible restaurant facilities, accessible toilets with adult changing facilities and many of our stores provide Induction loops and / or arrangements for confidential conversation.

Changing Places

We have adult changing toilets facilities available that have more space, a height adjustable changing bench and a hoist.
For more information on Changing Places, click here.

Lost Property

Please visit the 24hr security team on Level Two (along the corridor from Superbowl UK), or speak to a member of the team on 01633 213512

First Aid

Trained First Aiders are onsite at all times.

Bike Racks

15 under cover located at Debenhams end of the car park and 4 outside in Usk Plaza.

Contact us

For more information ahead of your visit, please contact the Centre team on 01633 253723. Alternatively, you can email the team here.